Service for Orionstar robots

OrionStar´s after-sales service is designed to minimize downtime and keep your business running reliably at all times. With a European repair center in Viersen and local spare parts warehouses, we enable repairs in under five working days and dispatch of critical components within one day. Intelligent fault diagnostics via our AI-based Feishu support provide immediate solution suggestions, while our after-sales engineers respond within 12 hours - for fast, targeted problem solving. Where long delivery routes and cumbersome repair processes used to delay operations, we now ensure direct, efficient processes on site in Europe.

The result: 70 % less downtime, 40 % higher device availability and 70 % faster problem resolution. Should longer downtimes nevertheless occur, we provide rental robots to keep your processes running seamlessly. Our aim is not only to look after your robots efficiently, but also to make your entire automation future-proof. With a service that adapts to your requirements, intelligently links technologies and lives true partnership, we turn technical support into a competitive advantage - quickly, locally and reliably.

Cosys takes over. You concentrate on your business.

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Rapid assistance in the event of faults

Our AI-supported fault diagnosis via Feishu detects problems in real time. You will also receive feedback from our technicians within 12 hours - personal, competent and solution-oriented.

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Spare parts? Immediately available.

Thanks to our European warehouse in Viersen, we can ship critical spare parts within one working day on request. This drastically reduces downtimes - and your robot is up and running again faster.

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Repairs on site - in record time.

Standard repairs are completed in less than 5 working days (plus shipping). Our technicians take care of everything - you don't have to worry about a thing.

What this means for you

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70 % less downtime

Faster repairs + spare parts on site = less downtime, more productivity.

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40 % higher device availability

Your robot works more reliably and for longer - thanks to fast-response service.

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70 % faster problem solving

AI diagnostics engineer support work hand in hand for fast results.

Make a non-binding inquiry now - Your entry into robotics with COSYS

Would you like to use service robots in your company or find out about the possibilities without obligation? Whether for catering, retail, healthcare or offices, we can advise you independently of manufacturers and work with you to find the right solution.

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